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Support Update

Action required for upcoming GPS problem with Week Number Roll Over for GPS units that pre-date 2015

We have been made aware of an issue with the compact white GPS units supplied by us between 2003 and early 2015. During this time, two different chipsets were used in Güralp GPS units, both chipsets were manufactured by Trimble Inc.
•    From 2003, the Trimble Lassen SQ chipset was used.  
•    From mid-2010 the Trimble Lassen iQ chipset was used.

The latest Trimble Product Bulletin explains that these chipsets will both be affected by a WNRO (Week Number Roll Over) event.
•    The Trimble Lassen SQ has an NMEA cut-off date of the 28th July 2019, after which the dates from the GPS unit will not be valid
•    The Trimble Lassen iQ has an NMEA cut-off date of the 29th May 2021 after which the dates from the GPS unit will not be valid (some units may work later than this date but information is currently not clear)

This issue is relevant to Güralp customers using the DM24 and CD24 digitisers or instruments integrated with these digitisers (such as the 3ESPCD, the 6TD and the 40TDE) as they use NMEA.
 
This is particularly urgent for customers using the Lassen SQ chipset as these will expire on the 28th July, 2019.
 
This alert does not apply to GPS units purchased since 2015 with serial numbers (visible on the base of the GPS head) starting at G30000 or higher, or, to the new generation black Güralp GNSS Units. The chipsets in these units are from a different supplier and they have assured us that they will have no performance issues.
 
Our Solution
At this stage we are not offering a firmware fix as there will be no way of testing the firmware release until after the cut off date. Therefore we are recommending that customers undertake one of the following three options:
1.    Purchase a complete new GPS unit
2.    Return the affected GPS units to Güralp for factory fit of the replacement PCB assembly - our usual repair RMA process needs to be followed
3.    Purchase a replacement PCB assembly incorporating a new chipset - this can be manually fitted by the customer - we will provide details guidance on how to do this

We ask that all requests for any of the above options are sent direct to our support@guralp.com email address so that we can monitor uptake.
 
Distributor Service Option
If you purchase Güralp equipment through one of our distributors, they may also be able to office a more local replacement service to you. We have asked our distributors to contact customers regarding this situation, however you may also wish to contact them direct. You can find details of all our current distributors on our website here
 
How to check if GPS units use Lassen SQ or Lassen IQ chipsets
Any compact white GPS receivers shipped before the 1st of March, 2010 will be Trimble SQ type receivers. Receivers based on Trimble SQ units should be upgraded to avoid problems. Customers with GPS units that were purchased between March 1st 2010 and 2015 with serial numbers that don't start with "G3"  are advised to identify which type of Trimble Lassen GPS chipsets they have. The two chipsets can be visually identified with the top of the casing removed. Detailed instructions on how to do this are in our guidance note.

We ask that all requests for support, or replacement parts/units for this issue are sent through the support@guralp.com email address so that we can track demand as effectively as possible.
 
We are aware that this situation provides some logistical challenges for our customers and we apologise for any inconvenience caused as a result. You may have seen in the media that this situation is not specific to the Trimble GPS chipsets, but is widespread amongst earlier GPS units provided by a number of different manufacturers.

You can read more about the issue in an article on Nature.com here. (External link)

We will keep our guidance note page as up to date as possible based on the information we receive from the manufacturer and the solutions we can offer to overcome the issues. If you would like to subscribe to hear support updates on this subject please email support@guralp.com

ENDS

MEDIA ENQUIRIES TO:

pressenquiries@guralp.com

For urgent enquiries please call 020 3727 1000 and speak to Fergus Wheeler, Louisa Feltes or Jess Gill. 




 

 

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NOTES:

Güralp Systems Ltd.(www.guralp.com) is a leading global provider of sophisticated seismic monitoring solutions used to understand natural seismological events such as earthquakes, aftershocks and volcanos, as well as induced seismic events, or seismic signals, resulting from human activity.

Our solutions are used in research, civil and industrial applications to increase understanding, optimise processes and to protect people and the environment. Our equipment is installed in all major ocean basins and across all continents worldwide.

Our instruments range in performance from very low frequency, very low noise for global seismology to high dynamic range instruments for local, strong motion monitoring. Our sensors and can be supplied for deployment at the surface, in boreholes and on the ocean bottom. We also provide data acquisition equipment, power and communication accessories and data interpretation software.

Our services include installation and commissioning; network operation; repair and maintenance services; data processing and interpretation.

Headquartered in Reading, in the UK, we have been operating for more than 30 years and have established a global network of distributors who provide local customer support and sales services.

 

 

Media Release

Güralp Systems Ltd, the leading global provider of seismic monitoring instrumentation and solutions, has agreed a new distribution partnership with JSC “Bancomzvjazok” (BKC) for the country of Ukraine.

BKC, based in Kiev, has 25 years of experience in information technology, and offer their customers a range of technological solutions in Ukraine. Its main activities are: technological monitoring systems, integrated security systems, border control systems, complex telecommunication systems, and alternative energy sources.

"We are very pleased to become the exclusive partner of Güralp in Ukraine. We are sure that partnership with the world's leading manufacturer of broadband measuring instruments and monitoring systems will open up new horizons so that can provide our customers with high quality, reliable solutions from Güralp. Since the main goal of our company is “Making your life safer”, we are confident that in cooperation with Güralp we will do just that!” said Mykola Kurhan, Director of Technological Monitoring Systems Department, BKC.

BKC’s customer portfolio and technical expertise is well suited to the Güralp product range and the new agreement compliments the company’s commitment to working with partners who can assist in bringing sophisticated Güralp seismic instrumentation to the global marketplace whilst providing first class customer service.


ENDS

MEDIA ENQUIRIES TO:

pressenquiries@guralp.com

For urgent enquiries please call 020 3727 1000 and speak to Fergus Wheeler, Louisa Feltes or Jess Gill. 



LOGO BKC eng 

 

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BKC logo

NOTES:

Güralp Systems Ltd.(www.guralp.com) is a leading global provider of sophisticated seismic monitoring solutions used to understand natural seismological events such as earthquakes, aftershocks and volcanos, as well as induced seismic events, or seismic signals, resulting from human activity.

Our solutions are used in research, civil and industrial applications to increase understanding, optimise processes and to protect people and the environment. Our equipment is installed in all major ocean basins and across all continents worldwide.

Our instruments range in performance from very low frequency, very low noise for global seismology to high dynamic range instruments for local, strong motion monitoring. Our sensors and can be supplied for deployment at the surface, in boreholes and on the ocean bottom. We also provide data acquisition equipment, power and communication accessories and data interpretation software.

Our services include installation and commissioning; network operation; repair and maintenance services; data processing and interpretation.

Headquartered in Reading, in the UK, we have been operating for more than 30 years and have established a global network of distributors who provide local customer support and sales services.

 

 

Media Release

Güralp Systems Ltd, the leading global provider of seismic monitoring instrumentation and solutions, has announced a new exclusive distribution partnership for the territory of China with Beijing Ouhualian Science & Technology (BOST).

BOST have a very successful track record in delivering geotechnical products such as ground-penetrating radar (GPR) equipment and geotechnical monitoring instruments to the Chinese market. They also supply active sources for subsurface imaging.

Commenting on the new arrangement, Liu Yu, General Manager of Beijing Ouhualian Science & Technology said,

"Güralp is world leader in the design and manufacture of broadband seismometers. BOST is very pleased to fully support Güralp end-users in China and introduce the excellent instruments to new customers.”

The expansion of the BOST product range to include Güralp seismic instrumentation is a natural fit for their business and both Güralp and our customers will benefit from BOST’s wealth of experience in academic, engineering and industrial sectors.

“China is very important to us, we have supplied countless instruments for a wide range of regional and national networks over many years, so we see this as an important step in further strengthening our position in this market. We are delighted to welcome BOST on board to ensure we provide our customers with first class service and to assist us in promoting our exciting new products”, said Chris Potts, Executive Chairman of Güralp Systems Ltd.

ENDS

MEDIA ENQUIRIES TO:

pressenquiries@guralp.com

For urgent enquiries please call 020 3727 1000 and speak to Fergus Wheeler, Louisa Feltes or Jess Gill. 

BOST logo
 
 

 

IMAGES:

BOST logo

NOTES:

Güralp Systems Ltd.(www.guralp.com) is a leading global provider of sophisticated seismic monitoring solutions used to understand natural seismological events such as earthquakes, aftershocks and volcanos, as well as induced seismic events, or seismic signals, resulting from human activity.

Our solutions are used in research, civil and industrial applications to increase understanding, optimise processes and to protect people and the environment. Our equipment is installed in all major ocean basins and across all continents worldwide.

Our instruments range in performance from very low frequency, very low noise for global seismology to high dynamic range instruments for local, strong motion monitoring. Our sensors and can be supplied for deployment at the surface, in boreholes and on the ocean bottom. We also provide data acquisition equipment, power and communication accessories and data interpretation software.

Our services include installation and commissioning; network operation; repair and maintenance services; data processing and interpretation.

Headquartered in Reading, in the UK, we have been operating for more than 30 years and have established a global network of distributors who provide local customer support and sales services.

 

 

Media Release

Güralp Systems Ltd, the leading global provider of seismic monitoring instrumentation and solutions, has further strengthened its distribution network with a new distributor within the EMEA region.

Having worked successfully with IFIPCO for a number of years on a project by project basis, we are pleased to formerly recognise IFIPCO as our new exclusive distributor for Greece. IFIPCO was established in 1965 by John Fourniadis, a PhD meteorologist and former Air Force pilot. Over the years IFIPCO has been involved in supplying and commissioning a variety of high profile monitoring systems in the fields of seismology, meteorology, radioactivity, structural health and transportation. With a strong focus on after service support, the addition of IFIPCO to our pool of distributors reflects our commitment to working with distribution partners who can assist in bringing sophisticated Güralp seismic instrumentation to the global marketplace whilst providing first class customer service.

“We are delighted to formalise our relationship with Güralp. There are many opportunities for both companies and as we are already very familiar with their product range we can ensure our customers receive the very best support.”

Mr Harris Ilias J. Fourniadis, General Manager, IFIPCO

You can find out more about IFIPCO via their website http://www.ifipco.gr.


ENDS

MEDIA ENQUIRIES TO:

pressenquiries@guralp.com

For urgent enquiries please call 020 3727 1000 and speak to Fergus Wheeler, Louisa Feltes or Jess Gill. 

IFIPCO LOGO 1
 
 

 

IMAGES:

IFIPCO logo

NOTES:

Güralp Systems Ltd.(www.guralp.com) is a leading global provider of sophisticated seismic monitoring solutions used to understand natural seismological events such as earthquakes, aftershocks and volcanos, as well as induced seismic events, or seismic signals, resulting from human activity.

Our solutions are used in research, civil and industrial applications to increase understanding, optimise processes and to protect people and the environment. Our equipment is installed in all major ocean basins and across all continents worldwide.

Our instruments range in performance from very low frequency, very low noise for global seismology to high dynamic range instruments for local, strong motion monitoring. Our sensors and can be supplied for deployment at the surface, in boreholes and on the ocean bottom. We also provide data acquisition equipment, power and communication accessories and data interpretation software.

Our services include installation and commissioning; network operation; repair and maintenance services; data processing and interpretation.

Headquartered in Reading, in the UK, we have been operating for more than 30 years and have established a global network of distributors who provide local customer support and sales services.

 

 

Media Release

 

Güralp Systems Ltd, the leading global provider of seismic monitoring instrumentation and solutions, has agreed a new distribution partnership with Pretoria-based company Global Technical Solutions for southern and central regions of Africa covering South Africa, Lesotho, Swaziland, Mozambique, Zimbabwe, Botswana, Namibia, Malawi and Rwanda.

 

Global Technical Solutions has extensive knowledge in seismic stations used for Global Teleseismic networks; Micro-Seismic networks as needed for Nuclear siting projects; Reservoir Induced seismic networks; Mining and Civil construction projects.

 

The company’s services include: comprehensive site survey (pre-installation); station design, security and construction; equipment installation and maintenance; training and logistics.

 

"Global Technical Solutions is very excited to be part of the Guralp distribution family, we are looking forward to providing high-quality modern equipment and professional services to clients in southern and central African regions” said Jacques Pretorius, Director

 

Global Technical Solutions is the latest in a series of new distributors that Güralp has confirmed over the past year and the first for the southern/central part of the African continent.

 

The expanded distributor network reflects the company’s commitment to working with partners who can assist in bringing sophisticated Güralp seismic instrumentation to the global marketplace whilst providing first class customer service.


ENDS

MEDIA ENQUIRIES TO:

pressenquiries@guralp.com

For urgent enquiries please call 020 3727 1000 and speak to Fergus Wheeler, Louisa Feltes or Jess Gill. 

 


Global Technical Solutions logo
 

 

You can visit the Global Technical Solutions website here; or for contact information, see our distributors pages here.

 

 

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Image: Global Technical Solutions logo

NOTES:

Güralp Systems Ltd.(www.guralp.com) is a leading global provider of sophisticated seismic monitoring solutions used to understand natural seismological events such as earthquakes, aftershocks and volcanos, as well as induced seismic events, or seismic signals, resulting from human activity.

Our solutions are used in research, civil and industrial applications to increase understanding, optimise processes and to protect people and the environment. Our equipment is installed in all major ocean basins and across all continents worldwide.

Our instruments range in performance from very low frequency, very low noise for global seismology to high dynamic range instruments for local, strong motion monitoring. Our sensors and can be supplied for deployment at the surface, in boreholes and on the ocean bottom. We also provide data acquisition equipment, power and communication accessories and data interpretation software.

Our services include installation and commissioning; network operation; repair and maintenance services; data processing and interpretation.

Headquartered in Reading, in the UK, we have been operating for more than 30 years and have established a global network of distributors who provide local customer support and sales services.

 

 

Media Release

Güralp Systems Ltd, the leading global provider of seismic monitoring instrumentation and solutions, has further strengthened its distribution network with a new distributor within the EMEA region.

Allied Associates Geophysical GmbH (AAGD), who will represent Güralp in the German and Austrian market, are a European company supplying geophysical products to the near surface earth science community. Established in 1999 AAGD has unrivalled experience within the geophysical industry and already sells and leases equipment for geophysical, geotechnical and NDT (non-destructive testing) applications.

Delegates at the Annual Meeting of the German Geophysical Society e.V. (DGG) taking place in Potsdam this week will have the opportunity to meet Dr. Susanne Kathage and her colleagues from Allied Associates on stand #03 where she is joined by Güralp’s Hannah Peters.

ENDS

MEDIA ENQUIRIES TO:

pressenquiries@guralp.com

For urgent enquiries please call 020 3727 1000 and speak to Fergus Wheeler, Louisa Feltes or Jess Gill. 


Logo Allied klein
 
 

 

IMAGES:

Allied Associates Geophysical logo

NOTES:

Güralp Systems Ltd.(www.guralp.com) is a leading global provider of sophisticated seismic monitoring solutions used to understand natural seismological events such as earthquakes, aftershocks and volcanos, as well as induced seismic events, or seismic signals, resulting from human activity.

Our solutions are used in research, civil and industrial applications to increase understanding, optimise processes and to protect people and the environment. Our equipment is installed in all major ocean basins and across all continents worldwide.

Our instruments range in performance from very low frequency, very low noise for global seismology to high dynamic range instruments for local, strong motion monitoring. Our sensors and can be supplied for deployment at the surface, in boreholes and on the ocean bottom. We also provide data acquisition equipment, power and communication accessories and data interpretation software.

Our services include installation and commissioning; network operation; repair and maintenance services; data processing and interpretation.

Headquartered in Reading, in the UK, we have been operating for more than 30 years and have established a global network of distributors who provide local customer support and sales services.

 

 

Media Release

Güralp Systems Ltd, the leading global provider of seismic monitoring instrumentation and solutions, is pleased to welcome PT Penta Cipta Reka Utama (PENTACRU) as our new distributor for Indonesia.

PENTACRU provides sales, supply and support services for engineering, marine and telemetry applications to geoscience, as well as monitoring and control solutions.

Inna Megawaty, President Director of PENTACRU said: ‘We are very pleased to be working with Guralp in Indonesia.  By its very nature, Indonesia has a high requirement for quality seismic and engineering instruments for applications in volcanology, geology (both hard and sedimentary rock applications) and infrastructure engineering.’

PENTACRU is the latest in a series of new distribution agreements that Güralp has secured over the last year, and reflects the company’s commitment to working with partners who can assist in bringing the sophisticated Güralp seismic instrumentation to the global marketplace whilst providing first class customer service.


ENDS

MEDIA ENQUIRIES TO:

pressenquiries@guralp.com

For urgent enquiries please call 020 3727 1000 and speak to Fergus Wheeler, Louisa Feltes or Jess Gill. 


PENTA LOGO WITH NAMES COLOUR
 
 

 

IMAGES:

Image PENTACRU logo

NOTES:

Güralp Systems Ltd.(www.guralp.com) is a leading global provider of sophisticated seismic monitoring solutions used to understand natural seismological events such as earthquakes, aftershocks and volcanos, as well as induced seismic events, or seismic signals, resulting from human activity.

Our solutions are used in research, civil and industrial applications to increase understanding, optimise processes and to protect people and the environment. Our equipment is installed in all major ocean basins and across all continents worldwide.

Our instruments range in performance from very low frequency, very low noise for global seismology to high dynamic range instruments for local, strong motion monitoring. Our sensors and can be supplied for deployment at the surface, in boreholes and on the ocean bottom. We also provide data acquisition equipment, power and communication accessories and data interpretation software.

Our services include installation and commissioning; network operation; repair and maintenance services; data processing and interpretation.

Headquartered in Reading, in the UK, we have been operating for more than 30 years and have established a global network of distributors who provide local customer support and sales services.

 

 

Address

 

Guralp Systems Limited
Midas House
Calleva Park
Aldermaston
Reading
RG7 8EA, UK

Tel: +44 118 981 9056
Fax: +44 118 981 9943
E-Mail: sales@guralp.com

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