NAM-mk2 password reset guide

Note: This procedure applies to NAM MkⅡs (single-height rack-mounting units) only.


You will need:

  • A Monitor connected via either DVI or VGA; and
  • A Keyboard (either USB or PS/2).


  1. Ensure that the NAM-mk2 is powered off.
  2. Connect the monitor via either DVI or VGA, and ensure that the monitor is turned on.
  3. Connect the keyboard to the NAM-mk2.
  4. Power on the NAM-mk2.
  5. After the buzzer sounds, a screen similar to the following will be displayed. Press the down-arrow key (the down-arrow key) to select the entry labelled "Service environment":

    GNU GRUB version 1.99-27+deb7u2 ┌──────────────────────────────────────────────────────────────────────────────┐ │Platinum │ │Service environment │ │ │ │ │ │ │ │ │ │ │ │ │ │ │ └──────────────────────────────────────────────────────────────────────────────┘ Use the ↑ and ↓ keys to select which entry is highlighted Press enter the boot the selected OS, 'e' to edit the commands before booting or 'c' for a command-line.
  6. Press the Enter key (the Enter key).
  7. When presented with a "service" prompt, enter the following command:

  8. The result should look like the following:

    service / # resetpass Resetting password... [ 5.964212] EXT4-fs (sda4): couldn't mount as ext3 due to feature incompatibi lities [ 5.990312] EXT4-fs (sda4): couldn't mount as ext3 due to feature incompatibi lities Creating new /mnt/etc/shadow_http. service / # _
  9. Enter the following command to reboot the system:

  10. Once rebooted, log in to the system using either the keyboard/monitor, the serial console port, or via SSH. The username will be root and the password will have been reset to rootme.
  11. Run the following command to change the password. This is required because the password for the web-interface user will not have been reset by the above procedure:


This completes the procedure.

For more information, first contact your local distributor or email This email address is being protected from spambots. You need JavaScript enabled to view it. .

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