Firmware recovery for Mk3 DM24 digitisers

This article will help you diagnose problems with a DM24 digitiser, where you are not receiving any data streams the…

How do I distinguish between Mk2 and Mk3 DM24 digitisers?

The DM24 digitiser is available as a stand-alone unit, integrated into instruments (such as the 5TD) and integrated with acquisition…

Re-flashing a DCM to install Platinum firmware

Instructions for re-flashing a DCM to use Platinum firmware where the DCM has corrupt flash memory and cannot boot. Platinum…

Upgrading DCM units with legacy firmware to Platinum firmware

Upgrading DCM units with legacy firmware to Platinum firmware. Platinum firmware offers a number of advantages for DCM users over…

Legacy NAM/NAM64 Platinum firmware recovery

Procedure to recover units with corrupt memory. This procedure applies to legacy NAMs and NAM64s (double- and triple-height rack-mounting units)…

NAM Mk2 Platinum firmware recovery

Firmware recovery for NAM Mk2 units with corrupt memory. Read more...

NAM Mk2 password reset guide

Reset guide for forgotten "root" passwords. This procedure applies to NAM Mk2 (single-height rack-mounting units) only. Read more...

Affinity password reset procedure

Password reset for when Affinity "root" password has been forgotten. Read more...

EAM Platinum password reset procedure

Password reset for when the EAM Platinum "root" password has been forgotten. Read more...

EAM Platinum firmware recovery

This recovery procedure can be useful if the firmware has become damaged or corrupted by a partial upgrade. Read more...

EAM EABI upgrade

Instructions for upgrading from build 3801 (or earlier). In order to upgrade from release 3801 (or earlier) of Platinum to…

Upgrading Platinum units with an unreliable internet connection

If your EAMs, NAMs or Affinity units have a slow or intermittant Internet connection, there is a possibility of problems…

Upgrading a Platinum system via an internet-connected PC

It is sometimes awkward to connect a Platinum system, such as an EAM or 40TDE instrument, to the Internet for…

Upgrading Platinum systems from a local mirror

Upgrading Platinum systems without internet connection from a local mirror. Read more...

Upgrading Platinum on a DCM using a USB stick

Upgrading Platinum on a DCM using a USB stick. Read more...

Upgrading Platinum on an EAM using a USB stick

Upgrading Platinum on an EAM using a USB stick. Read more...

Upgrading Platinum on an Affinity using a USB stick

Upgrading Platinum on an Affinity using a USB stick. Read more...

Upgrading Platinum on a NAM using a USB stick

Upgrading Platinum on a NAM using a USB stick. Read more...

Preparing a USB stick for upgrading Platinum modules without an internet connection

Instructions for preparing a USB stick for upgrading Platinum modules. Read more

Instructions for preparing a USB stick for upgrading Platinum modules. Read more

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Firmware (Platinum) for Affinity, EAM, NAM, DM24SxEAM, DCM and 5TDE Firmware for current products Firmware

Guide to securing internet-connected Platinum systems

This guide describes some simple steps that you should take before connecting any Platinum system to the public Internet. It…
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