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How to retrieve a copy of /var/log/messages from a Platinum system - Linux Network Connection.

Overview

The file /var/log/messages contains important diagnostic information about your Platinum systemA "Platinum system" is any system running the Platinum operating system. This includes stand-alone acquisition systems such as EAMs and NAMs, DAS units such as the Affinity and DM24SxEAM and digital instruments with built-in acquisition systems such as the 3TDE, 40TDE or 5TDE.. Technical support staff may occasionally request that you send them a copy of this file to assist in diagnosing problems with your system. This document describes how to do this using a Linux PC or laptop over a network connection.

The simplest way to retrieve a copy of /var/log/messages to a Linux PC is by using the scp Secure CoPy - see the scp manual page for more information. command. Open a terminal window on your Linux PC and run the command:

scp root@192.0.2.1:/var/log/messages .

replacing 192.0.2.1 with the IP address or DNS nameAn alternative to numerical IP addresses that identifies a networked computer using words instead of numbers, as defined by the Domain Name System - see Wikipedia's article on DNS for more information of your Platinum system. You may be asked for a password: respond with the normal root password for your Platinum system. The messages file will be copied to your current working directory, from where you can email it to GSL support staff.