How to collect diagnositc information from a Platinum system - Linux Network Connection.
Overview
Platinum systemA "platinum system" is any system running the Platinum operating system. This includes stand-alone acquisition systems such as EAMs and NAMs, DAS units such as the Affinity and DM24SxEAM and digital instruments with built-in acquisition systems such as the 3TDE, 40TDE or 5TDE.s have three main sources of diagnostic information: the log-files, the XML status report and the configuration save/restore facility:
- The directory /var/log/ contains important diagnostic information about recent activity on your system.
- The XML status report contains important information about the current state of your system.
- The configuration save/restore facility can create a "configuration dump file" which contains information about how your system has been set up.
Technical support staff may occasionally request that you send them copies of all of this information in order to assist in diagnosing problems with your system. This document describes how to do this using a Linux PC or laptop over a network connection.
Contents
- Overview
- Contents
- Collecting the log files
- Collecting the XML Status report
- Collecting a Configuration Dump
Collecting the log files
This procedure is most easily carried out from the command line so begin by opening a terminal window. (In many distributions, you can do this by keying ctrl + alt + T).
Creating the archive
From the terminal window, log on to the command line of the Platinum system with a command like:
replacing 192.0.2.2 with the IP address or DNS name of your Platinum system.
Log in as normal and then issue the commands:
This creates a compressed archive file called logs.tgz which we now need to copy to your PC.
Downloading the file
Log out of the Platinum system by keying ctrl + d or entering the command:
You are now back at the command line of your PC. Run the command:
replacing 192.0.2.2 with the IP address or DNS name of your Platinum system. You may be asked for a password: respond with the normal root password for your Platinum system. The archive will be copied to your current working directory, from where you can email it to GSL support staff.