How to collect diagnositc information from a Platinum system - Linux Serial Connection.
Overview
Platinum systemA "platinum system" is any system running the Platinum operating system. This includes stand-alone acquisition systems such as EAMs and NAMs, DAS units such as the Affinity and DM24SxEAM and digital instruments with built-in acquisition systems such as the 3TDE, 40TDE or 5TDE.s have three main sources of diagnostic information: the log-files, the XML status report and the configuration save/restore facility:
- The directory /var/log/ contains important diagnostic information about recent activity on your system.
- The XML status report contains important information about the current state of your system.
- The configuration save/restore facility can create a "configuration dump file" which contains information about how your system has been set up.
Technical support staff may occasionally request that you send them copies of all of this information in order to assist in diagnosing problems with your system. This document describes how to do this using a Linux PC or laptop over a serial connection.
Contents
- Overview
- Contents
- Collecting the log files
- Collecting the XML Status report
- Collecting a Configuration Dump
Collecting the log files
These instructions apply to users of the minicom terminal emulator. Similar techniques apply to other terminal emulators: check the documentation for your favourite emulator if it is not minicom.
Start minicom and set the communications parameters so that you can log in to your Platinum system in the normal fashion. Change your current working directory to /var/log with the command
Creating the archive
Issue the command
Transferring the archive
Start a zModem transfer of the logs.tgz file with the command
Tell minicom to receive a file by keying ctrl + A then R.
Select from the drop-down menu: the logs.tgz file will be transferred into the working directory on your Linux PC.
Terminate your command-line session by typing ctrl + D then exit minicom by typing ctrl + a then q.
You can then use your normal email tools to send the transferred file to GSL support staff.