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SUPPORT DOCUMENTATION

Password reset procedures

These reset procedures should be used if your password has been forgotten. If the procedure linked here is not able to reset the password on your unit, please contact for assistance.

Do not connect any unit to the Internet without first changing the password to something stronger than the default. Strong passwords are essential for Internet-connected systems.

The correct procedure depends on your hardware:

  • Minimus
  • Minimus+
   Follow the Minimus password reset procedure
  • Fortimus
  • Certimus
   Follow the Minimus password reset procedure
  • EAM
 Follow the EAM Platinum password reset procedure
  • DM24S3EAM
  • DM24S3AM
  • DM24S6EAM
  • DM24S6AM

or

 Follow the EAM Platinum password reset procedure
  • 3TDE
 Follow the EAM Platinum password reset procedure
  • 3ESPCDE
 Follow the EAM Platinum password reset procedure
  • 40TDE
 Follow the EAM Platinum password reset procedure
  • 5TCDE
 Follow the EAM Platinum password reset procedure
  • Affinity
 Follow the Affinity Platinum password reset procedure
  • NAM Mk2
 Follow the NAM Mk2 Platinum password reset procedure
  • NAM Mk1
  • NAM 64
 Follow the NAM Mk1/NAM64 Platinum password reset procedure
  • DCM
 Please contact for assistance.
  • 6TD
  • 3ESPCD
    with CD24
  • CD24
     Please contact for assistance.
Do not connect any unit to the Internet without first changing the password to something stronger than the default. Strong passwords are essential for Internet-connected systems.