Platinum password reset procedures

These reset procedures can be useful if your root password has been forgotten. If this procedure is not able to reset the password on your unit, then the unit must be returned to Güralp Systems for re-building. Please contact for details and to arrange an RMA Return Material Authorisation. An RMA is permission to return goods for any reason. Our Goods-In team may refuse to accept any item received without an RMA number clearly marked on the outer packaging so, please, always ensure that you have an RMA before despatching anything to us. For more details, please see our Warranty and Repairs policy.

Four procedures are available, depending on your hardware:

For EAMs (both Peli™-cased and cylindrical), DM24SnEAMs, Peli™-cased DAS units and nTDE instruments, please see the EAM password reset procedure
For Affinity digitisers, please see the Affinity password reset procedure
For NAM MkⅡs, please see the NAM Mk2 password reset procedure
For legacy NAMs and NAM64s, please see the legacy NAM and NAM64 password reset procedure

Do not connect any unit to the Internet without first changing the root password to something stronger. Strong passwords are essential for Internet-connected systems.