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SUPPORT DOCUMENTATION

Password reset procedures

These reset procedures should be used if your password has been forgotten. If the procedure linked here is not able to reset the password on your unit, please contact for assistance.

Do not connect any unit to the Internet without first changing the password to something stronger than the default. Strong passwords are essential for Internet-connected systems.

The correct procedure depends on your hardware:

  • Minimus
  • Minimus+
  Follow the Minimus password reset procedure
  • Fortimus
  • Certimus
  Follow the Minimus password reset procedure
  • EAM
Follow the EAM Platinum password reset procedure
  • DM24S3EAM
  • DM24S3AM
  • DM24S6EAM
  • DM24S6AM

or

Follow the EAM Platinum password reset procedure
  • 3TDE
Follow the EAM Platinum password reset procedure
  • 3ESPCDE
Follow the EAM Platinum password reset procedure
  • 40TDE
Follow the EAM Platinum password reset procedure
  • 5TCDE
Follow the EAM Platinum password reset procedure
  • Affinity
Follow the Affinity Platinum password reset procedure
  • NAM Mk2
Follow the NAM Mk2 Platinum password reset procedure
  • NAM Mk1
  • NAM 64
Follow the NAM Mk1/NAM64 Platinum password reset procedure
  • DCM
Please contact for assistance.
  • 6TD
  • 3ESPCD
    with CD24
  • CD24
    Please contact for assistance.
Do not connect any unit to the Internet without first changing the password to something stronger than the default. Strong passwords are essential for Internet-connected systems.