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How to retrieve diagnostic information from a Platinum system.


Platinum systemA "platinum system" is any system running the Platinum operating system. This includes stand-alone acquisition systems such as EAMs and NAMs, DAS units such as the Affinity and DM24SxEAM and digital instruments with built-in acquisition systems such as the 3TDE, 40TDE or 5TDE.s have three main sources of diagnostic information: the log-files, the XML status report and the configuration save/restore facility:

Technical support staff may occasionally request that you send them copies of all of this information in order to assist in diagnosing problems with your system. This document describes a number of ways in which you can do this.

The instructions differ, depending on your PC's operating system and whether you have a network connection (preferred) available or just a serial connection. Please choose one of the following links to proceed: