How to retrieve diagnostic information from a Platinum system.

Overview

Platinum systemA "platinum system" is any system running the Platinum operating system. This includes stand-alone acquisition systems such as EAMs and NAMs, DAS units such as the Affinity and DM24SxEAM and digital instruments with built-in acquisition systems such as the 3TDE, 40TDE or 5TDE.s have three main sources of diagnostic information: the log-files, the XML status report and the configuration save/restore facility:

• The directory /var/log/ contains important diagnostic information about recent activity on your system.
• The XML status report contains important information about the current state of your system.
• The configuration save/restore facility can create a "configuration dump file" which contains information about how your system has been set up.

Technical support staff may occasionally request that you send them copies of all of this information in order to assist in diagnosing problems with your system. This document describes a number of ways in which you can do this.

The instructions differ, depending on your PC's operating system and whether you have a network connection (preferred) available or just a serial connection. Please choose one of the following links to proceed:

• Linux users with a network connection
• Linux users with a serial connection
• Windows users with a network connection
• Windows users with a serial connection