COMMON QUESTIONS
Password reset procedures Open
These reset procedures should be used if your password has been forgotten.
Restoring the GCF context menu in Windows 10 Open
When Scream! is installed, it adds a number of items to the Windows explorer context menu – the menu that…
Troubleshooting DM24 Mk3 digitisers Open
This article will help you diagnose problems with a DM24 Mk3 digitiser, where you are not receiving any data streams,…
Troubleshooting (legacy) DM24 Mk2 digitisers Open
This article will help you diagnose problems with a legacy DM24 Mk2 digitiser, where you are not receiving any data…
Troubleshooting (legacy) DCM installations Open
This guide applies to DCMs running their native firmware. Güralp Systems Ltd recommend that all DCMs are upgraded to run…
Distinguishing between Mk2 and Mk3 DM24 digitisers Open
The DM24 digitiser is available as a stand-alone unit, integrated into instruments (such as the 5TD) and integrated with acquisition…
How do I retrieve a copy of var/log/messages from a Platinum system? Open
The file /var/log/messages contains important diagnostic information about your Platinum system. Technical support staff may occasionally request that you send…
Need I worry about leap seconds? Open
The earth's rotation is gradually slowing in an unpredictable manner. It is affected by, amongst other things, large earthquakes and…
How do I identify my IP address? Open
When requesting technical support, you may sometimes be asked to provide the I.P. address of the PC on which you…
How do I record digitiser boot-up status messages? Open
If you suspect problems with digitiser operation or configuration, including GPS/GNSS problems, Güralp support may request that you send a…
How can I use remote assistance via an intermediary PC? Open
It is sometimes awkward to connect a Platinum system, such as an EAM or 40TDE instrument, to the Internet for…
Troubleshooting installing ART with Scream! on Windows 10 or 11 Open
If you choose to install ART 3 along with Scream on a Windows 10 or 11 PC, you may see…
How do I lock my 3ESPC(D) in an emergency? Open
My 3ESPC or 3ESPCD will not lock and I need to transport it. This situation may arise when damage has…