COMMON QUESTIONS

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Designing instrument installations

Installing instrumentation

Instrument response and calibration

Data Acquisition

Configuring digitisers and digital instruments

Filter Coefficients

Troubleshooting

Digitiser troubleshooting

Accessing or enabling technical support

How do I identify my IP address? Open

When requesting technical support, you may sometimes be asked to provide the I.P. address of the PC on which you…

When requesting technical support, you may sometimes be asked to provide the I.P. address of the PC on which you are working. This document explains how to find this information for PCs running various different operating systems. Read more...

Accessing or enabling technical support Troubleshooting

How can I use remote assistance via an intermediary PC? Open

It is sometimes awkward to connect a Platinum system, such as an EAM or 40TDE instrument, to the Internet for…

It is sometimes awkward to connect a Platinum system, such as an EAM or 40TDE instrument, to the Internet for remote assistance. For example: in some cases, the only available Internet access is via WiFi so, if the Platinum system does not have a WiFi interface, direct connection becomes impossible. In these cases, a PC or laptop can be used as a gateway, allowing the Platinum system to contact the Güralp remote-assistance server indirectly, via the PC. Read more...

Accessing or enabling technical support Troubleshooting

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